CRAFTING CUSTOMER RELATIONSHIPS WITH THE WHATSAPP BUSINESS APP
Engagement shouldn't end with a purchase,
It should begin with it
See for yourself
A sample conversation to show what Whatsapp could potentially enable
WHATSAPP BUSINESS API'S
WHY SHOULD WE BE EXCITED?
THE
TRANSACTIONAL LAYER FOR INTERACTING WITH USERS, THAT WE HAVE ALL BEEN WAITING
FOR, IS FINALLY HERE
BUILD BRAND LOYALTY THAT LASTS
More conversations = More business
LIGHTNING QUICK RESPONSE TO CUSTOMER QUERIES
TO GET IN TOUCH IS GOOD,
TO STAY IN TOUCH IS BETTER!
On an app they furiously, aggressively, and compulsively check!
HOOK LINE AND SINKER
THREE THINGS WHATSAPP IS MEANT TO DO
CUSTOMER SUPPORT
Be available, 24/7
Through automated messaging, or CRM integration
ALERTS & NOTIFICATIONS
It is
not a broadcast channel for your ads
but it certainly is for all key information post purchase
USER VERIFICATION
If applicable to your business
Perfect Channel for
Engagement
Through the automated Bot and the Business API
Customer Support
Via the CRM integration through the Business API
Invoicing/alerts
Through the API
Feedback
&
Surveys
Through the Bot and Business API
