CRAFTING CUSTOMER RELATIONSHIPS WITH THE WHATSAPP BUSINESS APP
Engagement shouldn't end with a purchase,
It should begin with it

See for yourself
A sample conversation to show what Whatsapp could potentially enable

WHATSAPP BUSINESS API'S
WHY SHOULD WE BE EXCITED?
THE
TRANSACTIONAL LAYER FOR INTERACTING WITH USERS, THAT WE HAVE ALL BEEN WAITING
FOR, IS FINALLY HERE

BUILD BRAND LOYALTY THAT LASTS
More conversations = More business

LIGHTNING QUICK RESPONSE TO CUSTOMER QUERIES
TO GET IN TOUCH IS GOOD,
TO STAY IN TOUCH IS BETTER!
On an app they furiously, aggressively, and compulsively check!
HOOK LINE AND SINKER
THREE THINGS WHATSAPP IS MEANT TO DO

CUSTOMER SUPPORT
Be available, 24/7
Through automated messaging, or CRM integration

ALERTS & NOTIFICATIONS
It is
not a broadcast channel for your ads
but it certainly is for all key information post purchase

USER VERIFICATION
If applicable to your business
Perfect Channel for

Engagement
Through the automated Bot and the Business API

Customer Support
Via the CRM integration through the Business API

Invoicing/alerts
Through the API

Feedback
&
Surveys
Through the Bot and Business API
